Hotel Silken Indautxu Bilbao

Privacy & Cookies Policy

This website (the "Site"), owned and operated by Group G4 Promotion SRL for the EVENTURIA® brand ("the Company," "Eventuria," or "We"), is fully committed to protecting the personal information of its users.

Please read this Privacy Policy carefully to understand how we handle the personal information you provide when using our site. We will take reasonable care to keep your information secure and to prevent unauthorized access or use. This data protection policy explains how we collect, process, and store information from you or other users in the course of our business activities, including through the Site.

As used in this policy, "Personal Information" refers to information that relates to, is associated with, or can be identified with a specific individual, or as defined by applicable law, such as name, address, phone number, email address, information about activities directly linked to a person, such as location or IP information of that person.

We may update this Privacy Policy from time to time, and such changes will take effect once the Company notifies you of those changes and/or updates, either by email, through a notification on our site, or by any other reasonable means.

Your personal information will be collected and stored in a lawful manner, which will be clearly communicated to you prior to such collection, with transparency and fairness. We collect and process your information in good faith, proportionately, in accordance with the stated purpose, and using appropriate technical and organizational measures, in line with state-of-the-art standards, considering the risks involved in data collection and processing, as well as the nature of the personal data we protect.

For any questions, complaints, or comments regarding the collection, processing, or use of your personal information (as explained below), please contact us.

By using the Site, you agree to the terms and policies described in this Privacy Policy.

1. Personal Data We Collect

2. Use of Personal Data

3. Reasons for Sharing Personal Data

4. How Long We Retain Information

5. Children

6. How We Store and Secure the Information We Collect

7. Your Rights to Limit Collection and Processing

8. Links to Other Websites

9. Review

10. English Language

11. Contact Us

1. Personal Data We Collect

Please note that when you browse our website, providing personal information is only necessary if and when you choose to contact us, order services and tickets for events, subscribe to our newsletters, request to become one of our ticket brokers, join our affiliate program, request to cooperate with our company using a content distribution method, or leave us testimonials.

Information provided to us: To purchase tickets, join our affiliate program, become a ticket or tourism product broker, leave a testimonial, or receive related services via our website, essential personal information such as your name, phone number, email address, and any additional information requested to authenticate a purchase is required. If you buy multiple tickets or purchase tickets on behalf of others, you are responsible for ensuring that each of these other clients has agreed in advance to disclose their personal information to us, and we will not be held liable or responsible for any request or violation of data protection rights in this regard.

Information automatically collected via the website: We may also collect information about you using technologies such as cookies. We may collect certain information through automated means such as IP addresses, browser type and operating system, referring URLs, number of visits to the site, and other page interactions. We automatically collect this information using various technologies commonly used for information gathering, including cookies, to help diagnose issues with our server, identify ways to improve our site, and personalize your experience while browsing the site.

Additional information about the use of cookies and tracking tools by the Company can be found below in our Cookie and Tracking Policy.

2. Use of Personal Data

• We use information to respond to your requests or inquiries: For example, you may choose to leave your contact details to receive a notification for uploaded tickets when there is no current availability on our site.
• We use information to provide the service you requested: We use your personal information to register your orders, including processing payments, providing customer support, and operating and maintaining services.
• We use automatically collected information from your browser to enhance your visit to our website: We ensure that the website content is displayed in the most efficient way for you, including personalization.
• We use information for internal analysis to monitor the stability of our website, integrity, and efficiency: We use common online tracking tools such as cookies to perform analyses such as trend analysis, site administration, and statistical analysis of site usage.
• We use information to communicate with you about your order: We use your contact details to send you email messages, including order confirmation, responses to your questions, comments, and requests, to offer customer support, and to send you technical notifications, updates, security alerts, and administrative messages.
• We use information for marketing purposes: For example, we may send you information about promotions or special offers.
• We use information for safety purposes: We may use information to protect our company, our customers, or our websites.
• We use information to protect our legitimate business interests and legal rights: When required by law or when we believe it is necessary to protect our rights, interests, and legal rights of others, we use your information in connection with legal claims, compliance with rules, regulatory and audit functions, and disclosures related to the acquisition, merger, or sale of a business.

3. Reasons We Share Personal Data

We do not sell, and we will not sell, publish, distribute, or market any of your personal data to third parties, including your name, address, email address, or credit card information.

We will not share your personal information with third parties outside of our Company, except as necessary to fulfill your request and/or purchase.

However, we may share your information with third-party services as an essential part of processing orders and providing services, such as:

Payment service providers and credit reference agencies for processing your order payments through our Website, such as UniCredit

Providers for fulfilling services, including delivery

Professional service providers. We use our trusted service provider to help us prevent online fraud. The service provider may also use and process personal information in accordance with privacy and data protection laws. You can read about how our service provider may use and process your personal information here.

Law enforcement agencies and fraud prevention agencies, or requests from government agencies or investigative bodies.

To provide you with services on our site, we may request the transfer of your personal information to trusted third parties who assist us in operating our services, conducting our business, or serving you, as long as those parties agree to keep this information confidential and not to use it for purposes other than fulfilling their obligations to us. We may share this information with subcontractors and other partners located in foreign countries. All of our subcontractors and other third parties will be subject to contractual obligations that limit the use of your personal information and comply with applicable data protection and confidentiality laws. All of our subcontractors will be subject to confidentiality and non-use obligations.

However, some countries may have levels of personal data protection and other information that are not at an adequate level of protection compared to what is provided in your country of residence or business. By agreeing to this Policy, you consent to the transfer of data in this section.

4. How Long Do We Retain Information?

We retain personal information as long as necessary or relevant for our business purposes, for the purpose for which this information was originally collected, or processed, or as required by data protection laws. After this, we will delete unnecessary personal data.

When allowed by data protection laws, we will retain your personal information for essential business purposes, such as maintaining the performance of the EVENTURIA® service, making business decisions based on data about new features and offers, complying with legal obligations, and resolving disputes, such as in the following circumstances:

If there is an unresolved issue related to your account, such as an unpaid credit on your account or an unresolved complaint or dispute, we will retain the necessary personal data until the issue is resolved.

If we are required to retain personal data for legal, tax, audit, or accounting obligations, we will retain the necessary personal data for the period required by applicable law and/or.

When necessary for our legitimate business interests, such as fraud prevention or maintaining the security of our users.

However, there are types of personal data that we will retain only as long as you are a user of the EVENTURIA® Service, such as your email address and other information sent as part of the subscription process to newsletters, which we will delete upon your expressed request to us/data protection officer, as described below.

5. Children

Children (individuals under 18 years of age or another legal majority age in the local jurisdiction) are not eligible to use the Website without supervision, and we request that children not send us any personal information.

We do not knowingly collect or process personal information about children or minors under the age of 18 or another legal majority age, in accordance with local jurisdiction, unless we are legally obligated to do so by an authorized court order or government authority or with parental consent.

If you are under the age of 18, you may only use this site together with and under the supervision of your parents or guardians.

If we find that personal information has been transferred or collected by us concerning children and minors without the informed consent of a parent or legal guardian or in accordance with a legal obligation from a court or government authority, we will delete such personal information without undue delay.

If the data deletion request concerns the personal information of a child or minor, please attach appropriate proof of the parent or guardian status of the child or minor.

6. How do we store and secure your information?

We adhere to generally accepted industry standards to maintain the security of your personal information against loss, alteration, theft, or unauthorized third-party access, and other precautions to protect your information from the moment we receive it.

Any sensitive information transmitted is protected both online and offline. Data hosting service providers in the United States and Ireland host the information we collect, and we take technical measures to secure your data.

Sensitive information collected (such as credit card information) is encrypted and transmitted to us securely, and we use third-party processors, such as payment processors. We do not store such sensitive information but instead rely on third-party service providers to process the encrypted personal information you enter and transmit through the website to provide these services. EVENTURIA® contractually requires these third-party payment processors to comply with data protection laws and other applicable regulations regarding payment processing. Please check the relevant privacy terms of the service provider and ensure compliance with applicable laws before using such processor services.

We also protect your information offline. Only authorized employees have access to personally identifiable information. Computers/servers where we store personally identifiable information are kept in a secure environment.

While we implement protection measures designed to protect your information, no security system is impenetrable. Due to the inherent nature of the Internet, we cannot guarantee that data, while transmitted over the Internet or stored in our systems, or otherwise in our care, is completely secure from hostile intrusion by others.

7. Your rights to limit collection and processing

You have certain rights regarding the personal information we hold about you, as outlined below:

The right to be informed about how your personal information is used (this Privacy Policy)

To request a copy of your information in a structured, electronic format

To object to how your information is used

To request the deletion or restriction of the use of your information

The right to request correction of inaccurate personal information

The right not to be subject to Automated Decision-Making

You can opt-out of receiving marketing emails by unsubscribing

You can control cookies and tracking tools. To manage cookies and other tracking tools, click here. You have the right to exercise any of the above rights by requesting it from us/our Data Protection Officer at: legal@eventuria.travel, and we will accept your request unless we have a significant legal interest or other authorized basis to continue processing the data. Please note that if you request the revocation or withdrawal of consent or request to delete any of your personal information at any time, we will delete your personal information or data, unless we are legally required or authorized to retain your personal information for legitimate business interests, which we will notify you of in our response to your request, as applicable. Please note that your request to exercise your rights may not be accepted by EVENTURIA® due to the lack of relevant information provided in your request, and we will inform you accordingly if you wish to proceed with exercising them. If you have concerns, you may have the right to file a complaint with a data protection authority in the country where you reside or work, or where you believe your rights have been violated.

8. Links to Other Websites

The website and company have relationships with various third-party service providers ("Providers") whose services are available to you from this site or from websites linked to this site or supporting the company by providing transparent services to you. Typically, these providers offer services that our customers may find useful, such as those that can be used in conjunction with the Company’s services and products, and any personal information you provide to such third parties on this site in connection with a provider’s service will be subject to this privacy policy.

However, we have no control over third-party websites or services and are not responsible for any content available through such third-party sites or any use of third-party websites or services, including those where you may be asked to provide personal information.

Therefore, unless otherwise stated, the personal information you provide while visiting a Provider’s site will be subject to the privacy policy or data protection posted there, and EVENTURIA® cannot accept responsibility for the privacy policies or data protection policies of the site – and these third-party websites are governed solely by their own terms and conditions. We recommend that you exercise due diligence and check the privacy policies of these third parties and ensure compliance with laws before providing them with any of your personal data.

You should be aware that our agreements with Providers often state that they will share your personal information with the Company. In such cases, the Company may use this information in a manner consistent with this Privacy Policy.

9. Review

We may review this policy from time to time, and such changes will take effect once EVENTURIA® notifies you of such changes and/or updates, either via email, on websites, or in another reasonable manner. If you do not agree with such changes or revisions, please refrain from using our website and services and contact us/Data Protection Officer at the email address legal@eventuria.travel to exercise your data rights or unsubscribe from our Service.

Please note that when we make significant changes to this policy, we will provide prominent notice, as applicable, depending on the situation, such as by displaying a prominent notice on the EVENTURIA® website or sending an email in this regard.

10. English Language

The English version of this Privacy Policy governs. All versions in any other language are for adaptation purposes only and will not be binding.

All disputes, claims, and causes of action (and related procedures) will be communicated in English and governed by Romanian law.

11. Contact Us

If you have any questions regarding this privacy policy or if you believe that we have not adhered to this privacy policy regarding your personal information or have any other questions or concerns regarding it, please contact us.

Cookies and Tracking Tools

NOTE: For any issues related to personal data protection, please refer to our Data Protection Policy. For any questions regarding the collection, processing, or use of your personal data (as explained below), please contact us/Data Protection Officer at: Email: legal@eventuria.travel

What is a cookie?

A cookie is a small file sent from a website or web-based interface, which is then stored by your web browser. When you return to the website or web interface, the information from the cookie may be used to recognize your last session. Cookies cannot install malicious software, such as viruses, on your device and do not store any personal data or account information.

Why do we use cookies?

We use cookies and other local storage technologies when you visit our site to help us remember essential information for the shopping and commercial process, including information that helps us understand, research, and improve the functionality and content. We do not use cookies to store information about the individual using the site.

Where do cookies come from?

Cookies come from two types of sources: first-party and third-party. The classification of whether a cookie is "first" or "third" refers to the domain of the internet placing the cookie.

First-party cookies are those set by a website that is visited by the user at that time.

Third-party cookies are cookies set by a domain different from that of the website the user is visiting. If a user visits a website and another entity sets a cookie through that website, it would be a third-party cookie.

What Categories of Cookies Do We Use on Our Site?

There are a few main types of cookies—here’s how and why we use them:

Essential and functional cookies. These cookies allow you to navigate the site and use our features, providing you with a more personalized experience.

Google Analytics cookies. These cookies allow us to measure and analyze how our customers use the website, to improve its functionality, features, and content. For example, we use Google Analytics for this purpose, which places cookies on your device to improve the operation of our services. You can learn more about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies.

Advertising cookies. We allow third parties, such as Google, Facebook, and AdRoll, to place cookies on your device to show you online advertisements on other websites you visit. These third parties collect information, such as the pages you have viewed, to select and display relevant ads. The information collected by these advertising cookies will be controlled by the relevant third party and will not be provided to us (except for the statistical information we receive).

Affiliate marketing cookies. These cookies help affiliate programs track visitors who click on affiliate links for a predefined period.

We prioritize the security and privacy of information stored in cookies we use, and, for example, we do not store personal information through cookies but only automated data regarding your browsing history, IP address, computer/mobile device, location, etc.

How Can You Opt-Out?

Opt-out: When you first visit the websites and personal area, you will be given the option to accept or refuse the use of cookies. You can also control how cookies are used at the individual browser level, and instructions for managing cookie use can be found for the following browsers:

Google Chrome

Internet Explorer

Firefox

Safari

Safari Mobile

Opera

If you choose to remove/block your cookies, you can still use the site or interface; however, your ability to use certain functions or domains may be affected, limited, or unavailable, and you will irrevocably and unconditionally waive any claims or demands if such actions result in any of our websites or services becoming unavailable, affected, or non-functional. If you wish to opt-out of interest-based advertising, click here (if you are in the European Union, click here).

Do Not Track/Privacy Mode

"Do Not Track" or "privacy mode" is a feature that allows website users to opt out of tracking by websites for any purpose, including the use of analytics services, advertising networks, and social platforms.

Tracking options are available in some browsers, including:

If you have enabled the "Do Not Track" feature in your browser, you will not be tracked; however, this may affect the use of the site or interface. This is in addition to opting out of aggregating and analyzing data for the site’s interface and booking interface statistics.

Therefore, you irrevocably and unconditionally waive any claim or demand if using any of the above-mentioned modes in your browser results in any of the services becoming unavailable, affected, or non-functional.

What Third-Party Cookies Do We Use?

Google Analytics

The site uses Google Analytics cookies. These cookies collect information about how visitors use a website, such as which pages are visited most often and if they encounter error messages from web pages. These cookies do not collect information that identifies you. All information collected by these cookies is anonymous and is used only to improve the site.

The information collected by Google Analytics cookies will be transmitted and stored by Google on servers in the United States, in accordance with its privacy practices. To see an overview of privacy at Google and how it applies to Google Analytics, click here.

If you wish to opt-out of Google Analytics, you can download the "Google Analytics Browser Opt-out Add-on" here, which is compatible with your web browser.

PHP

We use the server-side scripting language PHP to monitor some of our users’ traffic on our servers.

HelpOnClick

We use the Help On Click plugin and cookie to monitor the effectiveness of targeted ads and links that prompt users to visit our site.

Can I Withdraw My Consent for Cookies or Tracking Tools?

If you wish to withdraw your consent, you can choose to opt-out of cookies at any time by managing and/or deleting cookies using your browser settings.

Additional Information About Cookies in General:

Additional information about cookies can be found at www.aboutcookies.org or http://www.networkadvertising.org/choices/.

Updates to Our Policy

We periodically update our Cookie Policy. If we introduce a new cookie or tracking tool that processes new information or intends to process collected information in a new way, we will notify you and ask for your consent to this updated processing or new cookie or tracking tool.

Questions?

If you have any questions regarding the use of cookies by EVENTURIA®, please contact us/Data Protection Officer at: Email: legal@eventuria.travel